Terms & conditions
1. GUIDANCE NOTES - PLEASE READ
2. PURCHASING FROM US
3. RETURNS PROCEDURE
4. DAMAGED, DEFECTIVE OR FAULTY GOODS
5. UNWANTED, INEFFECTIVE OR INCOMPATIBLE GOODS
6. PRICES AND PAYMENT
7. DELIVERY
8. MECHANICAL WARRANTY
9. TRADE CUSTOMERS
10. CUSTOMER CONFIDENTIALITY
11. GENERAL
We advise you to print and keep safe a copy of these
Terms and Conditions.
1. GUIDANCE NOTES - PLEASE READ
1.1 Your valued custom is important to us and we want to satisfy your purchasing
requirements. These Terms and Conditions of Sale ("the Terms") are
important to you and to Starport (UK) Ltd ("Starport ") and should
be considered carefully before you place an order with us.
1.2 These Terms have been designed to protect your rights as a valued customer,
to protect our rights as a business and to create an understanding between us.
1.3 The Terms apply to all transactions carried out on the Starport website
and through our mail order system. Should this not be the case we will indicate
either "this applies to website sales only" or " this applies
to mail-order sales only".
1.4 Please note carefully Section 3 which refers to our Returns Procedure, and
Section 4 which details our obligations under the Distance Selling Regulations.
1.5 If you have any questions relating to the Terms, please email
our Customer Care team or call them on 0161-705-0104.
1.6 For purposes of the Terms "we", "us", "our"
refer to Starport and "you" and "your" refer to you the
Customer unless the context clearly indicates otherwise.
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2. PURCHASING FROM US
2.1 We reserve the right to refuse to accept any order at any time and for any
reason.
2.2 Ownership for the goods transfers when we have been paid in full and delivery
has taken place.
2.3 All products are supplied subject to availability. In the event that we
are unable to supply any product, we will inform you of this as soon as possible.
2.4 We reserve the right to alter specifications of any advertised products
without notice.
2.5 All sizes and dimensions are approximate but we make every effort to make
sure they are as accurate as possible.
2.6 Printed operating instructions are usually included with products we supply,
however in certain instances, in situations where updating them is an on-going
process, operating instructions are available on-line only.
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3. RETURNS PROCEDURE
3.1 Under the Distance Selling Regulations you have the right to unconditionally
cancel your order within 7 days of placing an order.
3.2 Full refund is given in this case provided goods have not been shipped.
3.3 If you are not satisfied with your purchase once received, it may be returned
to us with original packaging and inclusions in original unused condition within
7 days of date of delivery for full product refund or replacement. This refund
relates to price of goods only and excludes carriage or shipping.
3.4 We reserve the right to subtract a discretionary charge in the event that
goods are not returned in original condition. In the case of software where
the seal has been broken, an order cancellation cannot be accepted.
3.5 If goods are received by you in a damaged condition you must inform us in
writing (fax or email) within 48hrs of receiving the goods.
3.6 You should return any product to us via a suitably insured means based on
the value of the product. This means that the full value may be recovered by
you if the product is lost or damaged. You should retain any receipt confirming
the return. If returned products are lost we will not be liable for them.
3.7 Customers returning goods to Starport from outside the EU must clearly state
on the package "goods being returned to UK supplier for repair".
3.8 Documents to be sent back to us: all returns for refund must be accompanied
with 1) a copy of original invoice or delivery note and 2) copy of payment till
receipt. Returns for repair or replacement should be accompanied by copy of
original invoice or delivery note.
3.9 Refunds will be processed within 30 days from the date we receive the product
in its original or delivered state.
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4. DAMAGED, DEFECTIVE OR FAULTY GOODS
4.1 Any product supplied to you must be used for its intended purpose and not
be subject to abuse or unreasonable usage.
4.2 Starport or our authorised agent will repair or replace any product that
has failed in normal usage as long as the product has been used as intended
and does not, on examination, display any signs of misuse.
4.3 Should we attempt to repair the product and find that no inherent manufacturing
fault exists, we will return the product to you and charge you 20% of the product's
selling price to cover the cost of the testing process, plus carriage and shipping
charges.
4.4 Should you need to return a product due to an error on our part we will
exchange or refund the product for you. We will also refund any reasonable associated
carriage costs.
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5. UNWANTED, INEFFECTIVE OR INCOMPATIBLE GOODS
5.1 We are not obliged to accept the return of a product unless covered by the
Distance Selling Regulations as outlined in Section 3, and you have notified
us of cancellation in writing within seven [7] days of delivery, except where
the product is faulty.
5.2 Whilst we as a supplier are responsible for ensuring faulty goods are repaired
and replaced, we cannot be responsible for the level of effectiveness of products
used outside our domain and control.
5.3 Performance data indicated for our products is for guidance purposes only.
This data may vary with actual results due to many conceivable site variables
beyond our control.
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6. PRICES AND PAYMENT
6.1 Unless otherwise stated, all prices stated are in GBP (UK Sterling)
6.2 Prices shown exclude VAT (Sales Tax) which is only payable within the E.U.
6.2 Prices are subject to change without notice.
6.3 We will take all reasonable precautions to keep the details of your order
and payment secure, but, unless we are negligent, we cannot be held liable for
any losses caused as a result of unauthorised access to information provided
by you.
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7. DELIVERY
7.1 Delivery should be achieved within thirty [30] days. We make every effort
to deliver goods within the estimated timescales, however delays are occasionally
inevitable and time for delivery will not be of the essence. We will endeavour
to keep you informed of any delay to your expected delivery date.
7.2 In the event that we are unable to deliver due to no fault of our own (or
the carrier) you will be liable for any additional redelivery charges.
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8. MECHANICAL WARRANTY
8.1 All goods sold by Starport have a minimum12 month return to base mechanical
warranty (unless otherwise stated) calculated from date of order, which means
that any equipment that technically malfunctions will be repaired or replaced
free of charge within this period.
8.2 Items that have been damaged whilst in your domain, either intentionally
or unintentionally, or that have been tampered with or mistreated in any way
whatsoever are automatically excluded. Regarding product effectiveness see 5
above.
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9. TRADE CUSTOMERS
9.1 We will not be liable to trade or business customers for any business loss
including loss of profits (whether direct or indirect), business data, revenue,
goodwill, or incidental, or consequential loss including death or personal injury
that may be suffered as a result of the purchase of goods from us. Any other
liability will be limited to the price paid for the goods.
9.2 Please be aware that the Distance Selling Regulations do not apply to Trade
Customers and all returns and cancellations will be subject to a cancellation
fee.
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10. CUSTOMER CONFIDENTIALITY STATEMENT
10.1 All customer information received is treated as strictly confidential and
will not be passed on to third parties. Marketing material from third parties
will not be sent to customers.
10.2 Information obtained is solely for the purpose of processing customers
orders.
10.3 Matters or concerns regarding privacy can be forwarded to the Managing
Director.
10.4 Information held regarding customers is the minimum required for servicing
orders and includes the following: a) Name b) Delivery address c) Contact phone
number (optional) d) e-mail address (if ordering on-line) and e) payment information.
Information relating to credit card information is not stored or held on computer
media.
10.5 Information collected during the ordering process is collected only by
Starport and not a third party.
10.6 All information is collected lawfully and in accordance with the Data Protection
Act 1998.
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11. GENERAL
11.1 We will not be liable to you for any claims, which arise out of the supply
of our products to you unless we are negligent, and we will not be liable in
any event for any consequential loss.
11.2 We will take all reasonable precautions to keep the details of your order
and payment secure, but, unless we are negligent, we are not liable for losses
as a result of unauthorised access to information provided by you. For more
information on our Data Protection Policy please click here.
11.3 We hereby exclude the application of the Contracts (Rights of Third Parties)
Act 2001- 2007- 2007 to each and every contract made under these Terms.
11.4 These Terms cannot be altered or suspended, permanently or temporarily,
without the written permission of a member of the Board of Directors of Starport
.
11.5 These conditions are subject to English law and the jurisdiction of the
English courts only.
We advise you to print and keep safe a copy of these
Terms and Conditions.
(C) Starport (UK) Ltd
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